Contact information
We're Here to Help
Have a question about your order, our products, or anything else? We'd love to hear from you. Reach out to us through any of the channels below and our team will get back to you as soon as possible.
📧 Email tamritsupport@gmail.com
We respond to all emails within 24–48 business hours. Please mention your Order ID in the subject line for faster resolution.
📱 WhatsApp 8923042139
Available Monday to Saturday, 10:00 AM – 6:00 PM IST. For order-related queries, please share your Order ID when messaging us.
📞 Phone 8923042139
Monday to Saturday | 10:00 AM – 6:00 PM IST We are closed on Sundays and public holidays.
🏢 Registered Office Tamrit Ram Ganga Vihar, Phase 1 Moradabad, Uttar Pradesh PINCODE – 244001, India
🕐 Customer Support Hours
| Day | Hours |
|---|---|
| Monday – Saturday | 10:00 AM – 6:00 PM IST |
| Sunday | Closed |
| Public Holidays | Closed |
What Can We Help You With?
Order & Delivery Queries For questions about your order status, delivery timelines, or tracking information, please email us with your Order ID and we will respond within 24 hours.
Returns & Refunds For return or refund requests, please refer to our Return & Refund Policy and email us at tamritsupport@gmail.com with your Order ID and photographs of the product.
Product Queries Have a question about our copper bottles, care instructions, or Ayurvedic benefits of copper? We love talking about our products — write to us anytime.
Bulk & Corporate Orders Interested in bulk orders or corporate gifting with Tamrit copper products? We offer custom packaging and branding for corporate clients. Reach out to us at tamritsupport@gmail.com or WhatsApp us directly for a quick quote.
Feedback & Suggestions We are always looking to improve. If you have feedback about our products, packaging, or your shopping experience, we'd genuinely love to hear from you.
Grievance Officer
As required under the Consumer Protection (E-Commerce) Rules, 2020, our designated Grievance Officer can be contacted for any unresolved complaints or legal matters:
Name: Rajat Singh Designation: Founder & Grievance Officer Company: Tamrit Email: tamritsupport@gmail.com Phone: 8923042139 Address: Ram Ganga Vihar, Phase 1, Moradabad, Uttar Pradesh, PINCODE – 244001, India Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
We will acknowledge your grievance within 48 hours and resolve it within 30 days as per the Consumer Protection Act, 2019.
Response Time Commitment
| Query Type | Expected Response Time |
|---|---|
| Order & Delivery | Within 24 hours |
| Returns & Refunds | Within 48 hours |
| Product Queries | Within 24 hours |
| Grievance / Complaint | Acknowledgement within 48 hours |
| Bulk / Corporate Orders | Within 24 hours |
About Tamrit
Tamrit is a premium D2C copper drinkware brand rooted in the ancient Ayurvedic tradition of storing and drinking water in copper vessels. Handcrafted in Moradabad — India's brass and copper capital — every Tamrit bottle is made from food-grade pure copper and is designed to bring together wellness, craftsmanship, and conscious living.
tamrit.in | tamritsupport@gmail.com | 8923042139
